phearn Casino Privacy Policy

1. Introduction

phearn Casino ("phearn," "we," "our," "us") is committed to protecting the privacy and personal data of all players who use the phearn Casino platform at phearn.vip and all associated services (collectively, the "Platform"). This Privacy Policy ("Policy") explains how we collect, use, store, disclose, and protect information about you when you access or use phearn.

This Policy applies to all phearn users, including registered account holders and visitors who browse the phearn Platform without creating an account. By accessing phearn or creating a phearn account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together govern the full scope of your relationship with phearn.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, phearn Casino is the data controller responsible for the personal information collected from players on the phearn Platform. As data controller, phearn determines the purposes and means by which your personal data is processed.

phearn has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Privacy Policy. Contact details for phearn's DPO are provided in Section 15 of this Policy.

In cases where phearn engages third-party service providers (such as payment processors and game content providers) who process personal data on phearn's behalf, those third parties act as data processors under written agreements that require them to maintain the confidentiality and security of your data.

3. Personal Data We Collect

phearn collects the following categories of personal data from players:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (to verify compliance with the 21+ age requirement);
• Registered Philippine mobile number;
• Email address;
• Residential address (required for full account verification);
• Copies of government-issued identification documents submitted for KYC verification (e.g., Philippine passport, UMID, PhilSys national ID, driver's license, SSS ID).

3.2 Financial Data

• Payment method details (GCash registered mobile number, PayMaya account details, bank account information for BPI, BDO, or Metrobank transfers) — collected only to the extent necessary to process deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps;
• Account wallet balance history.

3.3 Gaming & Behavioural Data

• Game participation records, including games played, bet amounts, win/loss outcomes, and session durations;
• Responsible gaming settings and limit configurations within your phearn account;
• Customer support interaction records and chat transcripts.

3.4 Technical Data

• IP address and approximate geolocation at login;
• Device type, operating system, and browser type;
• Session identifiers and authentication tokens;
• Cookies and similar tracking technologies (see Section 8).

4. How We Collect Your Data

phearn collects personal data through the following channels:

• Direct submission: Information you provide when registering a phearn account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the phearn Platform, including IP address, device information, and session data via cookies and server logs;
• Payment providers: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other integrated payment processors when you conduct financial transactions on phearn;
• Third-party game providers: Game session data from licensed third-party casino game operators whose content is hosted within the phearn Platform;
• Identity verification services: Verification results from third-party KYC service providers engaged by phearn to authenticate player identity documents.

5. How We Use Your Personal Data

phearn processes your personal data for the following purposes:

• Account management: To create and maintain your phearn account, verify your identity, and manage your account settings and preferences;
• Age verification: To verify that you meet the mandatory 21+ age requirement for access to phearn Casino services under Philippine gambling regulations;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and other approved Philippine payment methods in Philippine Peso;
• Service provision: To provide access to phearn's game library, promotions, bonuses, and customer support services;
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling and to administer self-imposed player limits and self-exclusion requests;
• Anti-fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the phearn Platform;
• Legal compliance: To comply with applicable Philippine laws, regulatory obligations, anti-money laundering requirements, and any lawful requests from competent authorities;
• Marketing communications: To send you promotional information about phearn offers, bonuses, and new games — subject to your marketing communication preferences (see Section 13);
• Platform improvement: To analyse aggregated usage data to improve the phearn Platform, fix technical issues, and develop new features.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, phearn processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and phearn (i.e., to provide the services described in the Terms & Conditions), including account creation, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, identity verification requirements, and tax reporting obligations;
• Legitimate interests: Processing for phearn's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional data uses, where we have obtained your prior, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

7. Sharing Your Personal Data

phearn does not sell, rent, or trade your personal data to any third party. We share your personal data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment providers strictly for the purpose of processing your transactions;
• Game content providers: Session data is shared with licensed third-party game providers to facilitate gameplay on the phearn Platform;
• KYC and identity verification providers: Identity document data is shared with approved third-party verification service providers to fulfil our age and identity verification obligations;
• Regulatory and law enforcement authorities: We may disclose your personal data to competent Philippine authorities, including PAGCOR, the AMLC (Anti-Money Laundering Council), or law enforcement agencies, where required by law, court order, or regulatory mandate;
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of phearn's assets, player data may be transferred to the successor entity, subject to the same privacy protections.

8. Cookies & Tracking Technologies

phearn uses cookies and similar tracking technologies on the Platform to provide a functional, personalised, and secure experience. A "cookie" is a small text file placed on your device when you visit phearn.vip.

8.1 Types of Cookies Used by phearn

• Strictly necessary cookies: Essential for the operation of the phearn Platform, including maintaining your login session and ensuring account security. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences (e.g., language settings, last-played games) to personalise your phearn experience;
• Analytics cookies: Collect aggregated, anonymised data about how players use the phearn Platform to help us improve performance and user experience;
• Marketing cookies: Track your activity to deliver relevant promotional content about phearn. These are only activated with your explicit consent.

8.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing phearn but may affect the personalisation features of your experience. Detailed cookie preferences can be managed through the cookie settings panel on the phearn Platform.

9. Data Retention

phearn retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable Philippine law.

Specifically:

• Account data and identity verification records are retained for the duration of your active phearn account and for a period of at least five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Philippine law;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support interaction records are retained for three (3) years;
• Marketing preference records are retained until you withdraw consent or request deletion;
• Technical log data (IP addresses, session logs) is retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, phearn will securely delete or anonymise your personal data.

10. Data Security

phearn implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and phearn servers;
• Encryption of sensitive data fields (including payment information and identity document data) within phearn's database infrastructure;
• Role-based access controls limiting internal access to personal data to authorised phearn personnel only, on a need-to-know basis;
• Regular security assessments and penetration testing of the phearn Platform;
• Two-factor authentication (2FA) available to all players for added account protection;
• Automated fraud detection systems monitoring for unusual account activity.

Despite these measures, no data transmission or storage system is completely secure. In the event of a personal data breach that is likely to result in harm to affected players, phearn will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

11. Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phearn:

To exercise any of the above rights, contact phearn's Data Protection Officer using the details provided in Section 15. We will respond to all valid data subject requests within thirty (30) days. In complex cases, we may extend this period by an additional two (2) months, in which case we will notify you of the extension and the reason for the delay.

12. Children's Privacy & Age Restriction

The phearn Casino Platform is strictly intended for individuals who are at least 21 years of age. phearn does not knowingly collect, process, or retain the personal data of any person under 21 years old.

If phearn becomes aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by applicable law, and handle any deposited funds in accordance with applicable Philippine regulatory requirements.

If you are a parent or guardian and believe that your child may have registered a phearn account, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

13. Marketing Communications

With your prior consent, phearn may send you promotional communications about new games, bonus offers, seasonal promotions, and other phearn updates via SMS, email, or in-Platform notifications.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any phearn marketing email;
• Updating your communication preferences in your phearn account settings under "Notifications & Marketing";
• Contacting phearn customer support via live chat or at [email protected] with a request to unsubscribe.

Opting out of marketing communications will not affect transactional communications from phearn — you will continue to receive account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and important service announcements.

14. Changes to This Privacy Policy

phearn reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered phearn players via email or an in-Platform notification prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how phearn protects your personal information. Your continued use of the phearn Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

If you disagree with any changes to this Privacy Policy and do not wish to accept the updated terms, you must cease using phearn and may request account closure as described in our Terms & Conditions.

15. Contact Us & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or phearn's handling of your personal data, you may contact us through the following channels: